We refer to the letter Unaccompanied minor on MH122 - so what?

We agree that we could have better handled her son's travel with us. It was indeed unfortunate that our initiatives to facilitate her son's return to Penang were not to her expectations.

Subsequently, we replied to Ms Rodrigues, apologising for the lapses and had extended appropriate service recovery for the inconvenience experienced.

The writer is commercial director, Malaysia Airlines.