Strengthen flexibility, adaptability in public sector – Deloitte
The government should move towards strengthening agile solutions in the public sector by collaboratively tackling pandemic-related challenges, from public health to economic recovery, says Deloitte Malaysia.
Its risk advisory executive director Muzafar Kamal noted that throughout the Covid-19 pandemic, governments...
The government should move towards strengthening agile solutions in the public sector by collaboratively tackling pandemic-related challenges, from public health to economic recovery, says Deloitte Malaysia.
Its risk advisory executive director Muzafar Kamal noted that throughout the Covid-19 pandemic, governments around the world have significantly advanced their regulations, shortening inspection periods as well as adopting “soft laws” to guide their pandemic response.
He said in today’s digital economy, strength is manifested when the government can anticipate, initiate, or respond to change with creativity and flexibility.
"When governments are agile, they will be able to adopt new ways of working within the digital economy and remain viable in the face of changes and uncertainties," he said in a statement today.
To sustain the flexibility over the long term, Muzafar said government agencies should conduct experiments, build a broader ecosystem, build flexibility into processes and instil a culture of agility.
In Malaysia, the Financial Technology Enabler Group (FTEG) was established by Bank Negara Malaysia (BNM) to support innovations in the fintech market.
The National Technology and Innovation Sandbox (NTIS), one of the efforts by FTEG, was introduced to enable new fintech to be tested and delivered in a live environment.
"As a national solution coordination and facilitation centre, the NTIS provides relaxations on selected processes or regulatory requirements to accelerate the entire lifecycle in the development of innovative solutions - from development to being commercially ready," he added.
In addition, he said the shift to remote work environments precipitated by the pandemic has reinforced the notion that work can be done outside the office environment.
“The pandemic has catalysed numerous flexible workforce initiatives. For this flexibility to sustain in the long term, government agencies should adopt new approaches to bring structural and cultural changes to work processes in the public sector," he said.
- Bernama
