Submission

Who can submit complaints of human rights violations?

(i) An aggrieved person
(ii) A group of aggrieved persons
(iii) A person acting on behalf of (i) and (ii) above

How can the complaints be made?

(i) In writing
(ii) In person at the office of Suhakam

Suhakam
Wisma Putra
Kementerian Luar Negeri
50602 Kuala Lumpur

Tel: 03-2488088
Fax: 03-2424551

In what language should the complaints be made?

Complaints may be made in any language but preferably in Bahasa Malaysia or English.

What should the complaint set out?

(i) What rights are being or were infringed?
(ii) Whose rights are being or were infringed?
(iii) Who is infringing or infringed the rights?
(iv) How are the rights being infringed or how were the rights infringed?
(v) When did the infringement take place?
(vi) Where did the infringement take place?

Admissibility

1. A complaint is admissible if on the face of it, it shows that there is or has been an infringement of human rights.

2. The commissioners may request for further information in order to determine whether a complaint is admissible.

3. A complaint may not be admissible if it is found to be too trivial a matter or the complaint is beyond the jurisdiction or powers of Suhakam. (The complaints procedure brochure will have an introduction as what the Suhakam can & cannot do)

4. The admissibility of the complaint must be established as soon as possible. The complainant must be notified of admissibility or otherwise of the complaint.

5. If the complaint is not admissible, Suhakam should advise on the alternative remedies if these are available.

Inquiry

1. If the complaint is admissible, an inquiry shall be conducted in the manner prescribed by Suhakam. (For this purpose, regulations may be made under Section 22 of the Human Rights Commission Act 1999)

2. Suhakam shall inform the complainant from time to time of the status of the inquiry.

3. When the inquiry is completed, Suhakam shall inform the complainant of the outcome of the inquiry.