I write in response to the letter 'Celcom Broadband: Pathetic and Horrible' by Mohd Nazim Ganti Shaari.

I sympathise with the writer's predicament, one that is experienced not just by Celcom customers, but by all internet users.

There internet service in Malaysia is pathetic. The service providers have little or no respect for customer rights, and the quality of service embarrassing to say the least.

Streamyx is the biggest joke, run by a company so arrogant because of its monopoly and sheer size. The alternatives are no better.

Jaring is so small-time that it isn't worth mentioning (their broadband is also lousy), Maxis and Celcom are horrible, Time has no availability....the list goes on and on.

You can't trust customer service or technical support, especially for IT stuff. You must do your own research before contacting the company for help, otherwise you will be taken for a ride.

From Nazim's letter, it sounds like it could be a problem with his modem. This is because he says he had the same problem in Shah Alam and now it's still happening in KK.

He said that the block next to his has great reception. Did he try the connection there? If it is still poor, I would suggest he demand Celcom replace his modem.

Also, I suggest he take his laptop to a park and try the internet there. 3G internet is meant to be mobile after all

Another thing I can suggest is to get a Xpax prepaid sim card or U mobile sim, or borrow from it a friend. Put it into your handphone, and see the reception quality. I can suggest several tips to improve reception.

If you are certain the modem is not at fault (or if you have replaced it already) get a long USB cable, place your modem in a high place, outdoors if possible, and try to have it facing the celcom tower.

It's possible your building is obstructing the signal. 3G internet requires a very good reception. Good luck.