I would like to respond to Kashminder Singh's complaints about the flight delays with AirAsia.

I had my first major trip using AirAsia when visiting Vietnam with my wife on March 31 this year. Arriving at Kota Kinabalu's Terminal 2, the place did seem a bit chaotic at 8am and at first. it seemed no one appeared to know what was happening. Our flight to Kuala Lumpur was a little delayed, but we did arrive in KL 15 minutes ahead of schedule at around 1.15pm.

Our departure to Hanoi that evening was about 15 minutes late, and we arrived in Hanoi about 15 minutes late - but we had been advised about the flight delay - which was not much. On return to Kuala Lumpur from Hanoi on April 6, the flight was on time, and so also was the first flight back to Kota Kinabalu in the morning. We felt very satisfied with the timing, especially as we had been expecting delays.

On the other hand, my most recent experience with MAS from Kota Kinabalu to Kuala Lumpur and back was less satisfactory. On the morning of March 24, I checked in to go to KL using MAS on the first available flight - 6.10am. The flight took off 1 hour 10 minutes late due to the pilots' delayed arrival in KK the previous evening on account of stormy weather. Yet, we had not been advised in advance.

This caused delay in an important appointment in Kuala Lumpur. On return, the 4.30pm flight back to KK in the evening was delayed for two hours, and we only knew while we were sitting waiting for the flight. In this case, the cockpit windscreen was found to be cracked, and we had to wait for the arrival of another aircraft to Kuala Lumpur.

All I am saying is this: Air Asia has a better record than many people think. Unfortunately, there are delays with every airline at times. Many times the delay is needed to ensure our safety. What all airlines need to do is to develop better public relations, especially communication, so that the passengers can be adequately informed in good time.